stnicks.com ONLINE shop Return Policy:
(Applies to ALL ONLINE Purchases ONLY) Contact the store to receive authorization before sending any items back . Refunds will NOT be issued without prior authorization.
Full refund, credit or exchange. Returns may be made within 30 DAYS of original invoice date. NO RETURNS AFTER 30 DAYS. Due to our seasonal business we cannot accept returns after December 25th. Products must be in original packaging. Sale items, personalized stockings and personalized ornaments may not be returned unless defective.
Shipping Damage or Shortage:
In the event your order arrives with visible damage, document damage with delivering carrier. Report any shortages to St. Nicks within 5 business days of receipt.
All trees are warranted by the manufacturer . Please contact them with any defects or damage. Be sure to fill out your warranty card and send it in so that your warranty is properly recorded with the corresponding tree manufacturer. For simple lighting repair and setup questions please E-Mail St.Nicks at Customerservice@stnicks.com . If you have opened your tree box and want to return it, you will be charged a 10% restocking fee as we can’t sell an open tree box.
1. Carefully package item in its original packaging.
2. Send package to St. Nicks Attn: Internet Sales 5221 S Santa Fe. Dr. Littleton, CO 80120
3. We will not pay for your return label unless item was defective or broken upon receiving.
4. Place a copy of your receipt in the box
5. We will refund your credit card upon inspection of the item.
To Ensure a Full Credit:
Do not mark on the original packaging
Enclose a copy of your receipt
Return in original packaging
Your account will be credited after receiving and inspection of the merchandise. We are sorry we can not offer credit for shipping cost if your order reached you in good condition.
St Nicks In-Store Return Policy:
In-store purchase returns are different than our online policy. If you purchase your items in store, you have 30 days to return your product with a receipt for in-store credit or exchange ONLY. Due to our seasonal business we cannot accept returns after December 25th. Products must be in original packaging. Sale items, personalized stockings and personalized ornaments may not be returned unless defective.
Limited Warranty and Responsibility:
St.Nicks warrants our products for 30 days with proof of purchase. (St.Nicks shall have no liability whatsoever in any event for payment or incidental or consequential damages, including, without limitations, installation costs and damages for personal injury and or property.) Certain products may represent shock or fire hazard if improperly installed or altered in any way. This warranty does not apply to any product which has been improperly installed in accordance with current local codes and/or the National Electric Code.