- I saw an item in your store but I can’t find it online. Can I still order it?
Yes, you can call 800-875-8865 and place your order over the phone or you can email us at firstname.lastname@example.org.
- Does the website carry everything in your store?
The website only features select items from our store. However, we are always adding new items and updating our inventory. If you see something in the store that is not online, you can always place your order over the phone.
- I am missing an item or received a damaged/defective item
Please contact customer service at email@example.com. Give us your name and order number and we will review your order and ship you whatever we need to immediately.
- Can I order online and pickup in store instead of having it shipped?
Yes, all you need to do is request an in-store pickup when you are at the checkout.
- What should I do if I’m having difficulty ordering online?
You can either email us at firstname.lastname@example.org or if you want an immediate response you can call us at 800-875-8865 and place your order with one of our elves.
- I have a coupon how do I use it?
When you get to the checkout page there is a place at the top of the page that says have a coupon? Click here to enter your code. Then click apply coupon.
- What payment options are available?
We accept all major credit cards (Visa, Master Card, American Express, and Discover)
- How do I know when my order has shipped?
We will send you a confirmation email that will have your tracking number.
- Do you ship to Canada and other countries?
Unfortunately, at this time we only ship in the USA.
- How long do I have to pick up my in store pick up items?
You have 7 business days to pick up your items or we put them back in our stock.