Store hours 9-9 Mon thru Sat, Sun 10-6


  • I saw an item in your store but I can’t find it online. Can I still order it?

Yes, you can call 800-875-8865 and place your order over the phone or you can email us at

  • Does the website carry everything in your store?

The website only features select items from our store. However, we are always adding new items and updating our      inventory. If you see something in the store that is not online,  you can always place your order over the phone.

  • I am missing an item or received a damaged/defective item

Please contact customer service at Give us your name and order number and we will review your order and ship you whatever we need to immediately.

  • Can I order online and pickup in store instead of having it shipped?

Yes, all you need to do is request an in-store pickup when you are at the checkout.

  • What should I do if I’m having difficulty ordering online?

You can either email us at or if you want an immediate response you can call us at 800-875-8865 and place your order with one of our elves.

  • I have a coupon how do I use it? 

When you get to the checkout page there is a place at the top of the page that says have a coupon? Click here to enter your code. Then click apply coupon.

  • What payment options are available?

We accept all major credit cards (Visa, Master Card, American Express, and Discover)

  • How do I know when my order has shipped?

We will send you a confirmation email that will have your tracking number.

  • Do you ship to Canada and other countries? 

Unfortunately, at this time we only ship in the USA.

  • How long do I have to pick up my in store pick up items?

You have 7 business days to pick up your items or we put them back in our stock.


  1. Do you offer gift cartificates or gift cards?

    My family loves your store and I would love to give them a gift card.

    Thaks for your help!

    1. Yes Melissa we do offer gift cards! Please contact us at 303-798-8087 ext 7 and we can help you out!

  2. Is it possible to switch from Ground delivery to in-store pickup after the order has been placed?

    1. Yes! You can call and talk to an elf in the store and we would be happy to change it for you!

  3. I put a different address for where to ship then the billing address and it says It is shipping to the address I put for the billing how do I Chang that it’s not my fault I put the address I wanted it shipped to but in the email it tells me you are shipping to the billing address

    1. please contact us at

  4. I noticed that there is a personalization option for the ornament I’m interested in. Will the name and date be visible on the ornament itself? or just the packaging?

    1. we personalize on the ornament itself not the packaging

Leave a Reply

Your email address will not be published.